Faq's Real Madrid Tickets

In accordance with the agreement between la Liga de Fútbol Profesional (LFP) and the Federación Española de Fútbol (RFEF), along with TV Broadcasting rights, the final date and time of football matches are only confirmed 10 to 5 days before the match. Make sure to check the kick off time on the official Liga website http://www.lfp.es.

Spanish League matches are played on Tuesday, Wednesday or Thursday for mid-week matchdays, and on Saturday, Sunday or Monday for week-end matchdays.

Champions league matches can be played on either Tuesday or Wednesdays but once the match date announced NO changes are made.

Once your payment has been cleared, you will receive an e-mail at the address given out during the purchase process. This process can take from a few minutes up to a few hours. Your order confirmation e-mail includes all the details of your purchase and desired delivery. In case you find any mistake in this step or need to make a change for any reason, please contact us at support@ticketworksonline.com Note: If you do not receive an order confirmation e-mail, please check your spam inbox; if it is not there, please write us at support@ticketworksonline.com

The tickets can only be cancelled if you previously bought the “Cancellation protection". In the case that you are unable to attend to the event and wish to have your money back, we will refund you (minus the cost of the “Cancellation protection" guarantee service). The “Cancellation protection" Guarantee is valid up until the 72h previous to the event. Remember you cannot receive a refund unless you previously bought the Guarantee. If you must cancel your tickets without having bought the Money-back guarantee, please contact us at support@ticketworksonline.com and we will try to help you out. Your case will be analyzed and TRAVEL CONNECTION SPAIN S.L. will consider whether a cancellation is possible. Cancellation costs are always with a minimum 20% of the total amount paid.

All children entering the Santiago Bernabeu stadium need to have their own ticket no matter the age.

For certain events, prices can rise or fall subject to availability, however, generally there is 20% convenience fee levied on all bookings. The Advance sale for these events incurs a surcharge over the face value ticket cost,they include booking fees, transaction fees and taxes (IVA of 21%). Purchasing face value tickets for good seats in advance is almost impossible, and the risk of them being sold out is high because club members hold the majority of these seats. We invest in the pre-booking of your Real Madrid tickets to assure you an easy and safe reservation.. Final prices, therefore, may not match face value or box office prices.

Yes, the VAT (IVA in Spanish) is included at 21%.

We guarantee to offer tickets together in pairs at least. When buying more than two tickets for the same game, we will try to get seats together.

Yes! If you are a group of at least 9 people, please write us at sales@ticketworksonline.com we will send you all the applicable discounts.

During your purchase process, and before giving any payment details, you will see the available delivery options for your chosen tickets. We recommend that you choose pickup at our central Madrid ticket collection point. However we offer the possibility to deliver your tickets to your hotel or apartment providing they all a staffed 24 hour reception. In every event, you will have to present the online ticket voucher confirmation e-mail. Collection is only on MATCHDAY from 10.00 hrs to 16.00 hrs at the following address, TRAVEL CONNECTION SPAIN, Calle POSTAS 18, 1^st floor, 28012 MADRID. It is your responsibility to collect the tickets at the proper time and present the required personal identification. Please bring photo-ID: The ticket personnel may ask you present the ticket voucher and to identify yourself when you collect your ticket(s).

All tickets for football matches at Real Madrid are sold for the local section of the stadium. If exceptionally this were not the case, you would be informed by a notification on the website, which will tell you exactly where the seats are located.

Your tickets are valid for your chosen event, even if the time and date for it is changed by the event organizers. Date or time changes are no grounds for another cancellation. However, if the event is completely cancelled, due to strike action, fire, death or illness, terrorist action, climate and geographical changes we offer to refund the ticket price at face value, to exchange the ticket for a valid ticket at the confirmed date or to exchange the ticket for a ticket for a different match. If you choose the last t option, you may have to pay a surcharge or you may receive a partial refund, depending on the price of the ticket.

If your tickets are nominative, TRAVEL CONNECTION SPAIN S.L. cannot be held responsible if you are denied access to the stadium due to failure to comply with the terms and conditions of the venue, such bad and aggressive behavior, under the influence of alcohol, etc. It is your responsibility to fulfill the terms and conditions for the venue and to learn about them when you order your ticket. Bear in mind that VIP Lounges have a smart casual dress code and do not allow clients wear such as football scarves or t-shirts.

If you have a last-minute problem or query, you can call our hotline at +34.932 722 666. If you cannot contact us using this number, you can also send us an email to support@ticketworksonline.com, we will get in touch with you as soon as possible.